Policies
Things To Know
Clients are responsible for ensuring that their vehicle is available and ready for the auto detailing service when the booking is made. If a client needs to reschedule, they must give at least 24 hours’ notice. The client should also be aware of any issues with their vehicle that might affect the detailing process, such as rust spots or scratches. Most importantly, the client should take the time to inspect the finished work and ensure that they are satisfied with the results before leaving the premises. By following these simple guidelines, clients can help ensure that their auto detailing experience is a positive one.
Checklist
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Cancellations require 24 hours notice
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Please arrive 15 minutes early to your scheduled time.
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All items and personal belongings must be removed from vehicle prior to its service
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Otown Car Wash is not responsible for any items left inside the vehicle
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During the winter season water tends to freeze and cause doors, trunks, windows and gas caps to freeze shut. We always recommend taking the proper actions to reduce the risk of damage.
Our auto detailing services come at a flat rate, however additional fees may apply based on the size of the vehicle. Smaller vehicles such as cars and crossovers may incur no additional fees, but larger vehicles such as trucks and vans may have an additional charge. Please note that the condition of every vehicle varies, so we thoroughly inspect each one and provide a final service quote prior to commencing any service. Additional charges may apply for vomit, feces, and bodily fluid removal (Starting at $149) . We also require that all personal and valuable belongings are removed prior to services. So when it comes to your car's cleanliness, you can trust us to take care of it.
Questions?
If you have any questions about the information listed above, please don't hesitate to contact us. Our experienced team will be more than happy to answer any queries you may have.
613-288-5211